Article 1 – Definitions
In these Terms and Conditions, the following definitions apply:
Cooling-off period
The legally established period during which the consumer has the right to cancel the agreement without providing a reason, where applicable.
Consumer
A natural person acting for purposes outside their trade, business, or professional activity, entering into a distance agreement with the seller.
Day
A calendar day.
Ongoing agreement
A distance contract that involves the recurring supply of products and/or services over a defined period.
Durable data carrier
Any tool that allows information to be stored in a way that enables future reference and unchanged reproduction.
Right of withdrawal
The legal right of the consumer to terminate a distance agreement within the applicable withdrawal period, where such right applies.
Seller
The natural or legal entity offering products and/or services to consumers through distance selling.
Distance agreement
A contract concluded within an organized system for remote sales, where only distance communication methods are used up to and including the final agreement.
Means of remote communication
Any method that enables a contract to be concluded without both parties being physically present.
Terms and Conditions
These Terms and Conditions of Hallie & Reese.
Article 2 – Business Information
Store name: Hallie & Reese
Operating entity: Available on request
Registered address: Available on request
Email address: support@halliereese.com
Registration information: Available on request
Article 3 – Applicability
These Terms and Conditions apply to all offers made by Hallie & Reese and to every distance agreement concluded between Hallie & Reese and a consumer.
Before finalizing a purchase, the consumer will have the opportunity to review these Terms. If this is not reasonably possible, Hallie & Reese will indicate where the Terms can be accessed digitally and will provide them free of charge upon request.
If additional conditions apply to specific products or services, the provision most favorable to the consumer will prevail in case of conflict where required by applicable law.
If any provision is deemed invalid or unenforceable, the remaining provisions will remain in full force. The invalid provision will be replaced, where possible, with a valid provision that reflects its original purpose as closely as possible.
Article 4 – Offers
Offers that are subject to a limited validity period or specific conditions will be clearly indicated.
Hallie & Reese reserves the right to modify, suspend, or withdraw offers, subject to orders or agreements that have already been validly concluded.
Each offer contains a clear and accurate description of the products and/or services. Images are intended to represent products as accurately as reasonably possible, although slight variations in color, appearance, or details may occur.
Where applicable, offers will include:
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The total price displayed at checkout
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Any applicable shipping costs
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The method and timing of contract conclusion
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Whether a right of withdrawal applies
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Accepted payment and delivery methods
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The duration and conditions of promotional offers
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Any applicable conditions for ongoing agreements
Article 5 – Formation of the Agreement
An agreement is established once the consumer accepts the offer, meets the specified conditions, and the order has been accepted by Hallie & Reese.
When an order is placed electronically, Hallie & Reese will provide electronic confirmation of the order.
Hallie & Reese reserves the right to cancel or refuse an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing, payment issues, or product unavailability. Where payment has already been collected for a cancelled order, the applicable amount will be refunded.
Article 6 – Returns and Right of Withdrawal
Hallie & Reese offers eligible customers a 30-day return period starting from the date the order is received.
Returned products must meet the return conditions stated in our Return Policy. Unless otherwise stated or required by applicable law, products should be unworn, unused, undamaged, and returned in their original condition.
Certain products or promotional purchases may be excluded from our voluntary return policy where this is clearly communicated before purchase.
Any mandatory statutory cancellation or withdrawal rights available under applicable consumer protection law remain unaffected.
Article 7 – Return Costs and Refunds
Unless otherwise required by applicable law or stated by Hallie & Reese, customers are responsible for the cost of returning products.
Hallie & Reese works with international fulfillment partners, and an approved return may need to be sent to the designated international return facility. Customers must contact us before returning an item to receive the correct return instructions and return address.
Refunds for approved returns will be processed in accordance with our Return and Refund Policy and applicable consumer protection laws.
Where applicable law requires reimbursement of standard outbound delivery charges following a valid statutory withdrawal, these charges will also be reimbursed.
Article 8 – Return Exclusions
Certain products may not qualify for return where an exclusion is permitted by applicable law. This may include:
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Products that cannot be returned for health or hygiene reasons after their protective seal has been removed
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Personalized or custom-made products
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Other products legally excluded from cancellation or return rights
Any exclusions applicable to a specific product will be communicated where appropriate.
Promotional or Final Sale conditions do not limit any mandatory rights that cannot legally be waived.
Article 9 – Pricing
Prices displayed on the website are those applicable at the time an order is placed, subject to correction of obvious errors.
Promotional prices may apply only for the period or while the inventory specified for the promotion remains available.
Hallie & Reese reserves the right to change prices for future orders.
Article 10 – Conformity and Warranty
Hallie & Reese aims to ensure that products supplied correspond with their descriptions and the applicable agreement.
Customers retain any mandatory rights regarding defective, damaged, incorrect, or non-conforming products under applicable consumer protection laws.
If you believe you have received an incorrect or defective product, please contact our customer care team.
Article 11 – Delivery and Execution
Orders are processed with appropriate care and attention.
Estimated processing and delivery times are provided through our website and Shipping Policy.
Delivery times are estimates unless expressly stated otherwise. Delays may occur due to carriers, customs procedures, high order volumes, weather conditions, or other logistical circumstances.
If a significant delay occurs, Hallie & Reese will provide assistance in accordance with applicable policies and legal requirements.
Article 12 – Payment
Unless agreed otherwise, full payment must be completed when the order is placed.
Available payment methods are displayed during checkout.
Hallie & Reese reserves the right to correct obvious errors relating to pricing, product descriptions, promotions, or availability. If an error affects an order that has already been placed, the customer will be informed and, where appropriate, offered the option to proceed under corrected terms or receive a refund.
Article 13 – Complaints and Customer Care
Questions or complaints can be submitted to:
Email: support@halliereese.com
Please provide your name, order number, and a clear description of your question or issue where applicable.
Our customer care team aims to respond to inquiries within 24 hours.
Article 14 – Governing Law
Hallie & Reese is operated by a company registered in the Netherlands.
To the extent legally permitted, agreements between Hallie & Reese and consumers are governed by Dutch law.
If mandatory consumer protection laws in the consumer's country or jurisdiction of residence provide rights that cannot legally be excluded or restricted, those rights remain applicable.
Article 15 – Amendments
Hallie & Reese may update these Terms and Conditions from time to time.
Changes will apply prospectively and will not alter the terms applicable to orders already concluded unless required by law or expressly agreed with the customer.
The latest version of these Terms and Conditions will always be made available through our website.
Article 16 – Shipping and Returns
Hallie & Reese operates as an online retailer and works with third-party production and logistics partners, including international fulfillment partners.
As a result, products may be processed and shipped from international fulfillment locations, including China.
Approved returns may also need to be sent to an international return facility. Customers should not send a return before contacting our customer care team, as the applicable return address may vary.
Return instructions and the correct return address will be provided after a return request has been reviewed.
For questions regarding shipping or returns:
Email: support@halliereese.com
Article 17 – Disclaimer
Hallie & Reese may update its shipping, return, refund, and exchange policies from time to time.
Return and exchange requests are assessed in accordance with the policies applicable to the order and all applicable consumer protection laws.
Nothing contained in these Terms and Conditions is intended to limit, waive, or exclude statutory consumer rights that cannot legally be limited, waived, or excluded.
Promotional Sale Conditions
From time to time, Hallie & Reese may offer temporary sales, promotional discounts, discount codes, or other special offers.
The duration, discount, eligibility, exclusions, and other applicable conditions of a promotion will be communicated on the website or alongside the relevant offer.
Unless otherwise stated, promotions cannot be combined with other discount codes or offers.
Any promotional conditions remain subject to mandatory consumer protection rights.
Data Preference Notice
Where applicable, customers may exercise available privacy choices regarding the use or sharing of their personal information.
Selecting an available opt-out preference may prevent certain personal information associated with the applicable browser, device, or customer account from being used or shared for the purposes specified in our Privacy Policy.
For more information about how Hallie & Reese processes personal information, please review our Privacy Policy.
Hallie & Reese
Customer Care: support@halliereese.com