Return & Refund Policy
At Hallie & Reese, we aim to make our return and refund process as clear and transparent as possible. This policy explains when returns are accepted, how refunds are processed, and which conditions apply.
Return Eligibility
Customers may submit a return request within 15 days of receiving their order. Once a return request has been approved, the item must be shipped back within an additional 15 days.
This provides a total return timeframe of up to 30 days from the date of delivery, subject to the conditions outlined below.
Hallie & Reese works with international fulfillment partners. Approved returns may therefore need to be sent to our designated return facility in China.
Unless otherwise required by applicable law, return shipping costs and any associated international shipping charges are the responsibility of the customer.
To qualify for a standard return:
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Items must be unused, unworn, unwashed, and undamaged
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Products must be returned in their original condition
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Original tags must remain attached where applicable
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Items may be tried on for fit, but must not show signs of extended wear or use
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The return must be shipped to the return address provided by our customer care team
Please contact us before sending a return. Returns sent to an unauthorized address may not be accepted.
Sale & Final Sale Items
Certain products may be marked Final Sale during promotional periods.
Where legally permitted, Final Sale items may be excluded from our voluntary return or exchange policy. Any such condition will be clearly communicated before purchase.
Final Sale conditions do not affect statutory rights that cannot legally be excluded, including applicable rights relating to defective, damaged, incorrect, or non-conforming products.
Restocking Fee
Where permitted by applicable law and clearly communicated as part of the applicable return conditions, a $20 restocking fee may apply to an approved standard return.
This fee contributes toward inspection, processing, and restocking costs and, where applicable, will be deducted from the refund amount.
A restocking fee will not be applied where doing so would conflict with mandatory consumer protection laws or where the return results from an error attributable to Hallie & Reese.
Return Guarantee
Hallie & Reese offers returns on eligible unused items that meet the conditions outlined in this policy.
Returned products will be inspected upon arrival before a refund is approved.
Return Shipping Costs
Unless otherwise stated or required by applicable law, customers are responsible for the cost of returning products.
Hallie & Reese does not ordinarily reimburse return shipping costs, customs charges, taxes, or other costs incurred when voluntarily returning an eligible product.
Different conditions may apply to defective, damaged, incorrect, or non-conforming products.
Return Timeframe
Customers must contact us within 15 days of delivery to request a return.
After receiving approval and the applicable return instructions, the return must be shipped within an additional 15 days.
Returns submitted outside these timeframes may be declined unless additional rights apply under applicable consumer protection law.
Defective, Damaged or Incorrect Products
If you receive a product that is defective, damaged, incorrect, or otherwise materially different from what you ordered, please contact our customer care team as soon as possible.
Please include:
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Your order number
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A description of the issue
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Clear photographs or other relevant evidence where reasonably necessary
Once the issue has been reviewed, eligible customers may be offered an appropriate solution, which may include a replacement or refund, depending on the circumstances and applicable law.
Your statutory rights regarding defective or non-conforming products remain unaffected.
Return Process
To initiate an eligible return:
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Contact support@halliereese.com within 15 days of receiving your order.
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Include your order number and the reason for your return.
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Wait for approval and the applicable return instructions.
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Ship the product to the return address provided by our customer care team.
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Use a trackable shipping method and retain your shipping receipt and tracking information until your return has been completed.
Do not send products to an address found elsewhere without first receiving return instructions from us, as our return locations may vary.
Customers remain responsible for their return shipment until it has been successfully delivered to the designated return facility.
Refund Processing
Once an eligible returned item has been received and inspected, the applicable refund will generally be processed within 15 days.
Approved refunds will be issued to the original payment method used to place the order, unless otherwise agreed or required.
Where applicable and legally permitted, deductions such as an agreed restocking fee may be applied before the refund is completed.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Lost Return Shipments
We strongly recommend using a trackable shipping method for all returns.
Hallie & Reese cannot ordinarily process a refund for a return that has not been received where the customer cannot provide valid evidence of shipment or delivery.
If tracking confirms delivery to the return address provided by Hallie & Reese but the return cannot be located, please contact our customer care team so the matter can be investigated.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an error in your shipping details, please contact us as quickly as possible at support@halliereese.com.
We will make reasonable efforts to update the information before dispatch, but changes cannot be guaranteed once an order has entered processing or has been shipped.
Statutory Consumer Rights
Nothing in this Return & Refund Policy is intended to restrict, waive, or exclude consumer rights that cannot legally be restricted, waived, or excluded.
Where mandatory consumer protection laws provide customers with additional cancellation, return, refund, or warranty rights, those rights will continue to apply.
Contact Information
For questions regarding returns, refunds, damaged products, or an existing return request, please contact:
We aim to respond to all inquiries within 24 hours.
By placing an order with Hallie & Reese, customers acknowledge the return conditions applicable to their purchase, including any applicable international return requirements, return shipping costs, and clearly disclosed Final Sale conditions.
Hallie & Reese
From our collection to your wardrobe. ♡