Shipping Policy
At Hallie & Reese, we aim to handle every shipment in a transparent and efficient manner. This Shipping Policy explains how orders are processed, what delivery timeframes you can expect, and how international shipments are handled, so you can shop with clarity and confidence.
Estimated Delivery Timeframes
Orders are generally processed and prepared for shipment within 24 to 72 hours after confirmation.
Once dispatched, delivery typically takes between 5 and 14 business days.
As our shipments are handled internationally, delivery may occasionally take longer due to customs processing, international transit routes, carrier delays, or periods of high order volume.
In exceptional circumstances, delivery may take up to 30 business days.
Shipping timelines may be affected by circumstances including:
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Severe weather conditions
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Peak seasons, holidays, or promotional periods
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Customs inspections or clearance delays
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International carrier disruptions
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Circumstances beyond our reasonable control
If your order has not arrived within 30 business days, please contact our customer care team so we can investigate the shipment and assist you.
Free Shipping
Hallie & Reese offers free shipping on all orders.
There are no standard shipping charges, regardless of the order value or delivery destination, unless otherwise clearly communicated before checkout.
Our goal is to keep your shopping experience as simple and transparent as possible.
Shipping Origin
Hallie & Reese operates as an online boutique and works with international production and fulfillment partners.
As a result, products may be processed and shipped directly from our international fulfillment centers, including locations in China.
This allows us to efficiently process orders and offer our collections to customers across the United States.
Approved returns may also need to be sent to a designated international return facility. Please always contact our customer care team before returning an item, as the applicable return address may vary.
Order Processing and Dispatch
After placing an order, you will receive an order confirmation email containing your order details.
Orders are generally processed within 24 to 72 hours.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information where available.
Tracking Information
Tracking information is provided for shipped orders.
Once your tracking number becomes active, you can use it to follow the progress of your shipment and view available delivery updates.
Please note that tracking information may take some time to update after an order has been handed over to the carrier.
Shipping Delays
While we make every reasonable effort to meet our estimated delivery timeframes, international shipments can occasionally experience delays outside our direct control.
These may include:
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Customs inspections or clearance procedures
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Extreme weather conditions
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Carrier or transportation disruptions
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Public holidays and peak shopping periods
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Force majeure events
A delay within the communicated delivery timeframe does not automatically mean that a shipment has been lost or that an order has not been fulfilled.
Where a shipment experiences a significant delay or appears to be lost, please contact us so our team can investigate the situation with the relevant logistics provider.
Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.
Customs and Import Procedures
International shipments may be subject to customs processing or inspections depending on the destination.
Any applicable customs procedures may affect the final delivery timeframe and are outside the direct control of Hallie & Reese.
Where duties, taxes, or other import charges apply, their treatment will be determined by the information communicated during checkout and applicable local regulations.
Customer Care
If you have any questions about your order, tracking information, delivery status, or this Shipping Policy, our customer care team is happy to assist you.
We aim to respond to all inquiries within 24 hours.
Final Provisions
Hallie & Reese is committed to providing a reliable and transparent online shopping experience, including clear communication regarding processing and delivery.
By placing an order with Hallie & Reese, customers acknowledge this Shipping Policy together with our Terms & Conditions and other applicable store policies.
For further questions or assistance, please contact:
Hallie & Reese
From our collection to your wardrobe. ♡